Shipping policy

This shipping policy sets out how orders are packed, sent and delivered, within Australia and overseas. Australian orders leave the Sydney and Melbourne warehouses by Australia Post. In-stock items ordered before 10am AEST on a business day are typically processed that day; anything later is packed the next. From dispatch, metro addresses take 1 to 3 business days and regional addresses 3 to 6. Standard shipping is free over $200, with a flat $12.95 below that. Dispatch runs Monday to Friday because Australia Post does not collect at weekends, though the online store takes orders at any hour. Every parcel is tracked and plainly packaged. International orders consolidate in Sydney and take 6 to 30 business days, with duties and local legality resting with the customer.

Shipping Policy

How we pack, send and deliver your order. This covers processing times, delivery estimates, shipping charges and what happens at customs.

Key shipping information

Australian orders ship from our Sydney and Melbourne warehouses via Australia Post. In-stock items ordered before 10am AEST on a business day are typically processed that day. Australian delivery takes 1 to 6 business days from dispatch. Standard shipping is free on Australian orders over $200; a flat $12.95 applies below that. International orders are consolidated at our Sydney warehouse and sent by Australia Post International. Every parcel is tracked and plainly packaged, with no logos, product names or reference to adult products anywhere on the box or label.

Where Your Order Ships From

Australian orders are dispatched from our Sydney and Melbourne warehouses and carried by Australia Post. The warehouse used depends on where the stock is held at the time you order.

International orders work differently. Items are brought together at our Sydney warehouse first, then sent by Australia Post International.

Every parcel carries a tracking number. You can follow it at any point, here and overseas.

Processing and Dispatch Times

Processing is the time between your order and the parcel leaving our warehouse. It is separate from delivery time. Every estimate below is measured from dispatch, not from when you order.

When you order What happens Dispatch
Before 10am AEST, business day In-stock items are typically processed the same day Same business day
After 10am AEST, business day Packed the following business day Next business day
Weekend or public holiday Processed on the next business day Next business day
Payment requires verification Processing begins once verification clears Delayed until cleared

The 10am cut-off is Australian Eastern Standard Time, which is Sydney time. If you are ordering from another state, check the difference before relying on same-day processing.

Delivery Times Within Australia

From the point of dispatch, Australian parcels typically arrive within 1 to 6 business days. Where you sit in that range depends on your location and the shipping method selected at checkout.

Destination Time after dispatch Notes
Metro and major cities 1 to 3 business days Larger or heavier parcels may take an extra day or two
Regional and rural 3 to 6 business days Parcels over 2kg may take longer depending on distance from the nearest major city
PO Box, GPO Box, Parcel Collect Allow additional time Handled by Australia Post; processing and delivery both take a little longer
Oversized parcels Varies by carrier Items too large for Australia Post are sent with third-party carriers

These estimates follow Australia Post guidelines. They are estimates, not guarantees. Once a parcel enters the network we cannot commit to a delivery date.

Shipping Charges Within Australia

Australian shipping is charged on order value. The amount appears at checkout before you pay.

Order value Standard shipping charge
AU$200 and over Free
Under AU$200 Flat fee of AU$12.95

PO Boxes, Parcel Lockers and Collection Points

We deliver to PO Boxes, GPO Boxes and Parcel Collect addresses. Australia Post handles these. Allow a little longer than a street address, for both processing and delivery.

Many customers prefer a collection point. Nobody has to be home, and nothing arrives at a work address.

Unsuccessful Delivery Attempts

If nobody is there to receive a parcel, Australia Post usually leaves a card. The item is then redirected to your nearest post office. In regional and rural areas it is held at your local post office or depot.

Australia Post sets the collection window. Check the card or your tracking link for how long they will hold it.

International Shipping

We ship internationally using Australia Post International services. All international parcels are tracked and plainly packaged on the same basis as domestic ones.

International shipping fees are calculated by parcel weight.

Parcel weight International shipping fee
Up to 399g AU$12.95
400g to 2kg AU$22.95
Over 2kg Quoted individually

International Delivery Times

Stage Timing
Processing, in-stock, ordered before 10am AEST Same business day or the next business day
Stock held across both warehouses Consolidated in Sydney; add approximately 3 business days
Transit and customs clearance 6 to 30 business days depending on destination and local customs

Customs, Duties and Local Law

Customers are responsible for all duties, taxes and tariffs imposed in their own territory. These are separate from the shipping fee paid at checkout and are not collected by us.

Customers must also check that what they order is legal where they live. Rules on adult products vary widely between countries.

We are not liable for customs delays, refusals or confiscations. We are not liable for goods seized by customs. Where local law or customs policy stops a delivery, that decision rests with the destination authorities.

If nobody is home for an international parcel, the local postal service will try again or direct you to a pickup point.

Discreet Packaging

Every parcel sent from sex-toy.com.au is plainly packaged. There are no logos, no product names and no reference to adult products anywhere on the box or the label.

This applies to every order, here and overseas. You do not need to request it at checkout.

Tracking Your Order

Once your order is dispatched you will receive a confirmation email containing a tracking link.

Tracking can take a few hours to appear on the Australia Post website. This is most common for parcels sent after 6pm AEST. If a link shows nothing at first, check again next morning before contacting us.

Delays and Split Shipments

Processing can be delayed where a payment needs verification. It can also slow during peak periods, such as major sales and the weeks before Christmas.

Orders may also arrive in separate shipments. This happens when items sit at different locations, or need special handling. It is the usual reason a parcel looks incomplete on arrival. The rest follows under its own tracking.

We dispatch as quickly as we can. Delivery dates cannot be guaranteed once a parcel is in transit. If your order runs past a reasonable timeframe, contact support and we will help trace it.

Contacting Customer Support

If you have a question about an order or a delivery, our support team can assist.

Detail Information
Email support@sex-toy.com.au
Response time Within 1 business day
Hours Monday to Friday, 9am to 5pm AEST

Related Information

See also our returns policy, our privacy policy and our terms of service. Delivery timing by region is set out on our Australian delivery page.