Shipping policy

At sex-toy.com.au, we ship all orders from our Sydney and Melbourne warehouses using Australia Post when ordering from within Australia. Overseas orders your items will be consolidated at our Sydney warehouse and sent. Your parcel will be sent with a tracking number so you can monitor its delivery progress at any time.

Domestic Shipping Within Australia

All in-stock items ordered before 10am AEST (Sydney time) on business days are typically processed the same day. Orders received after this time are packed and dispatched the next business day. From dispatch, you can expect your parcel to arrive within 1 to 6 business days, depending on your location and the selected shipping method.

We offer free standard shipping on all Australian orders over $200. For orders under $200, a flat shipping fee of $12.95 applies. These charges will be shown at checkout before payment.

If you select delivery to a PO Box, GPO Box, or Parcel Collect address, Australia Post will handle your parcel. Please allow a little extra time for processing and delivery to these types of addresses.

Metro and Major City Deliveries

Orders shipped to metro areas are usually delivered within 1 to 3 business days after dispatch. Larger or heavier parcels may take an extra day or two. When parcels are too big for Australia Post to handle third party carriers are used. If no one is available at the delivery address, Australia Post may leave a card and redirect the parcel to your nearest post office for collection.

Regional and Rural Deliveries

Customers in rural areas can expect delivery within 3 to 6 business days after dispatch. Parcels over 2kg may require more time depending on your distance from the nearest major city. If delivery isn’t successful, the parcel will be held at your local post office or depot for pickup.

International Shipping

We ship internationally using Australia Post International services. All parcels are sent with tracking and discreet packaging. International shipping fees are calculated by weight:

– Orders up to 399g: AU$12.95
– Orders 400g to 2kg: AU$22.95. Orders above 2kg will have to be quoted.
– Customers are responsible for all duties, taxes, or tariffs imposed in their own territory. It is the customer’s responsibility to check the legality of purchased products in their region. We are not liable for customs delays, refusals, or confiscations.

All in-stock international orders placed before 10am AEST on business days from our Sydney warehouse are processed and shipped same day, or next business day. Stock that is in Sydney and Melbourne warehouse will be consolidated so add an extra 3 days. Estimated delivery times range from 6 to 30 business days, depending on your location and local customs.

If no one is home to receive your parcel, the local postal service will either attempt redelivery or direct you to a local pickup location. Customs policies may impact delivery in some countries. It is up to the customer to check their country's rules before ordering. We will not be liable for goods seized by customs.

Discreet Packaging on All Orders

Every parcel from sex-toy.com.au is sent in plain packaging. There are no logos, product names, or references to adult products on the box or label. We take your privacy seriously from checkout to delivery.

Order Tracking and Notifications

Once your order is dispatched, you will receive a confirmation email that includes a tracking link. This tracking may take a few hours to update on the Australia Post website, especially if sent after 6pm AEST. You can follow your parcel’s progress all the way to your door.

Shipping Times and Delays

Delivery estimates are based on Australia Post guidelines and apply from the time of dispatch. Processing delays can occur if your payment requires verification, or during peak periods. Orders may arrive in separate shipments if items are stocked at different locations or require special handling.

We do our best to dispatch orders quickly, but cannot guarantee delivery dates once a parcel is in transit. If your order is delayed beyond a reasonable timeframe, please contact our support team and we’ll help track it down.

Contacting Customer Support

If you have any concerns about your order or delivery, our support team is here to help. Email us at support@sex-toy.com.au and we’ll aim to respond within 1 business day. Our customer service hours are Monday to Friday, 9am to 5pm AEST.