Stay Informed About Your Order at Sex Toys Australia

Understanding the Importance of Parcel Tracking

Parcel tracking is a service that allows you to monitor the journey of your parcel from the point of dispatch to the point of delivery. This service is particularly beneficial when purchasing sensitive items like adult toys, where privacy and discretion are paramount.

Quote: "The peace of mind that comes with knowing exactly where your parcel is at any given time cannot be understated."

How Does the Track My Parcel Tool Work?

Sex Toys Australia utilizes the services of Australia Post for its deliveries. Therefore, the Track My Parcel tool is essentially a gateway to the tracking services offered by Australia Post.

Step-by-step Process

• Access the Tool: Visit the Track My Parcel tool page on the Sex Toys Australia website.
• Enter Tracking Number: Input the tracking number provided in your dispatch confirmation email in the designated field.
• Track Your Order: Click on the Track My Order button and wait for the tool to display the current status of your parcel.

It’s that simple!

What Information Can You Obtain from the Tracking Tool?

The Track My Parcel tool provides a wealth of information about the journey of your parcel, such as:

• The expected delivery date
• Any delivery delays
• The current location of the parcel
• Delivery options

Handling Delivery Delays

In the event of a delivery delay, the tracking tool will provide information about the cause and the new expected delivery date. Remember, patience is key during these times.

When the Status Doesn’t Change

Occasionally, the tracking status of your parcel may remain unchanged for a while. This is not a cause for alarm as the status encapsulates several steps in the parcel's journey.

Example of Status Not Changing

Consider the status: 'it's on its way'. This could mean that your parcel has been dispatched by the sender, processed by Australia Post, and is now in transit to your location. This status could remain unchanged for a while, especially if your parcel has a long distance to cover.

What If My Parcel Is Missing or Late?

If your parcel does not arrive within 5 business days of the expected delivery date, there are steps you can take:

• Visit the 'Find a Missing Item' page to understand the next steps.
• Complete a missing item form for an investigation to be initiated.

Why Did My Parcel Go Via Another State?

The quickest route for a parcel is not always the shortest. For efficient sorting and processing, Australia Post routes parcels through its largest processing centres located in Redbank QLD, Chullora NSW, and Sunshine West VIC.

Example

A parcel lodged in QLD destined for SA may be processed through the mechanised facility in Victoria. While this may seem like a detour, it is a strategic move to ensure faster delivery.