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FAQ

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SEX-TOY Australia Frequently Asked Questions

During purchase, you are required to provide your name, address, e-mail address and contact details which are directed to our highly protected and secure database system. Please make sure that the information you provide are correct and true to ensure a smooth delivery of your order. Sex-toy.com.au will not be held liable for products not properly delivered due to incorrect or misleading information that you provided.

Here at Sex-toy Australia, we protect your information as much as we care about our credibility. We do not offer, trade, disclose, or rent our customers' information. We are also very discreet during the delivery of your product. Sex-toy Australia also believes that our sensational products may be considered taboo in some regions and by different groups of people, so we make sure that everything is kept in private.

After you make your purchase, we will send you a confirmation e-mail that includes the details of the item. Once we finalize your order on our end, we will send another email regarding the delivery of the product. Just in case the item that you ordered is out of stock or if other issues arise, we will immediately inform you. We will also contact you if there are unfilled information on your order. You may also receive a subscription offer to our newsletter from time to time which you may unsubscribe to if you don't want to receive such e-mails.

Yes, we do. Cookies help us to make sure that you have an amazing shopping experience. It also enables you to leave your products in your shopping cart and confirm your purchase at a later time. We also use cookies to check which products get viewed frequently, how site visitors engage with our page, analyze purchasing trends, gathering buyers general information and managing our site. This helps us improve our page to serve you better.

We provide top security for your details but Sex-toy Australia also holds the rights to redirect your details to authorities if we believe and have proven that you have violated our terms and conditions associated with using sex-toy.com.au or if you have malicious intent that may cause harm to the interest of our company.

Sex-Toy Australia adheres to the privacy principles set out as follows: the transparency when it comes to handling personal information which includes having a privacy policy, openness about the usage and storage of your personal information, informing customers about how information will be used during the transaction, keeping a secure database for personal information.