Rends Support Ring

Shipping Information & Policy

Australian Orders

Please ensure you enter the correct delivery address when you place your order as once an order is dispatched delivery address details cannot be changed.

We ship with Australia post. Standard shipping is $12.95. We offer free standard shipping Australia wide for orders above $200.

Parcels which are returned to us as undeliverable will incur a re-dispatch/delivery fee if you have entered incorrect or insufficient delivery address details. Freight charges paid for the original dispatch are not refundable. We offer free delivery for purchases over $200 for Australian customers only.

International Orders

For international orders we shop products up to 2kg.

Rates will be calculated at checkout.

Items seized by customs will not be replaced or refunded. Please check you local laws to ensure the product you are purchasing can legally be imported into your Country.

All international orders are checked prior to shipping that the battery will charge and the item is fully functional. This is done in a hygienic environment. Your items box will be opened and then be resealed using our 'Quality Assurance Guarantee' sticker so you can rest assured that your item will not be faulty or arrive DOA.

Australian Returns Policy

We only accept returns for faulty or damaged products, not for change of mind. Please choose carefully before purchasing.

Due to health regulations and the nature of our products, we cannot resell items once opened or used. This policy is non-negotiable.

Eligible reasons for returns:

- Manufacturing defects

- Items not as described

- Damage during transit

Return Process:

1. Contact us within 30 days of purchase.

2. Fill out the online returns form to receive an RMA number.

3. Return the item in its original packaging (if possible) at your cost. We'll refund shipping once the issue is verified.

4. Include return paperwork with:

- RMA number

- Description of the defect

- Order invoice number

- Contact information

Upon receipt, we'll independently verify the issue. If confirmed, we'll offer a replacement, store credit, or refund.

International Orders

To ensure quality, we test all international orders before dispatch:

* Battery-operated items are checked for charging and functionality.

* All product functions are tested.

* Items are resealed with our Quality Assurance Guarantee' sticker.

* For damaged or incorrectly described international orders, contact our customer service for specific return instructions.